Instagram DM Not Working – 10 Troubleshoot Methods

Clear Instagram Cache on iPhone to fix DM Issue

Suppose you are in a super fun chat, and out of nowhere, your messages get stuck. Not only are your texts not sending, but you are also not getting any of your friend’s Dm. 

It can also be possible that you are having your fan moment, and you are replying to your fans once in a blue moon, and your DM left you in the middle. Relax yourself. We have got you covered. 

Instagram DMs are a way to interact with your followers and can talk to them privately. However, a lot of users encounter Instagram DM issues and query, “Why are my Instagram messages not sending?

Moreover, you can also read this story is unavailable on Instagram if you are facing issues in story viewing.

This article will discuss the causes of Instagram’s downtime for direct messages as well as the best solutions to resolve it. Let’s start.

10 Troubleshoot to Fix Instagram DM Not Working

One of the most frequent issues that users experience when using Instagram is “DM malfunction.” In reality, there are numerous causes for it, as well as solutions to Instagram chat bugs. 

So, let’s put this solution to use.

1. Instagram Update

You must keep the most recent version of the app updated in order to utilize new messaging features and guarantee the operation of your Instagram account. 

If your account is not updated to the recent version, it might be possible that any virus causes your DM issues. Therefore, you need to keep your Instagram account updated.

Update Instagram on Android

To check for new updates on an Android device, perform the following steps:

  • Launch the Google Play Store on your device.
  • Tap your profile.
  • Select “Manage Apps and Device.”
  • Select the Manage tab.
  • Check to see if Instagram is on the list, then press Update to begin installing the latest updates.

You can access the app when the update has been completed to see if the Instagram direct message issue has been resolved. If there are no fresh updates, try the following strategy.

Update Instagram on iPhone.

If you have an iPhone, you can check for Instagram updates by doing what is described below:

  • Go to the App Store and select the Updates tab from the screen’s bottom panel.
  • The App Store will now routinely check for Instagram update availability.
  • Finally, click Update to begin updating the application.
Instagram DM Not Working

2. Check the Instagram Server

Instagram direct messages will no longer function if the Instagram server is unavailable. In this case, your only option is to wait for the restoration to be completed simply.

3. Contact Instagram Support

Support for Instagram is your final resort if you didn’t get the benefit from any mentioned hack. Follow the steps listed below to contact Instagram support. 

  • Open the Instagram application.
  • Access your profile, presented on the button in the right corner. 
  • In the top-right corner, tap the hamburger icon. 
  • Click Settings.
  • Click Help from here.
  • Click Report a Problem.
Contact Instagram Support to fix DM issue
  • The option to give logs and diagnostics will appear; select Include and Continue.
  • Now, write about your problem and include a pertinent screenshot.
  • Finally, press the “Submit” button.
Report a problem to fix DM issue

4. Clear the Instagram Cache

A DM that is sent and received on the Instagram app consumes storage. They were preserved in your cache when your direct messages worked properly on other platforms but not on your phone.

Try clearing your Instagram cache if your Instagram DM isn’t working and if any glitches are occurring in your account. 

Clear Instagram Cache on Android 

  1. Open your device settings.
  2. Select the app.
  3. Select Instagram.
  4. Tap Storage usage.
  5. Tap, Clear Cache.
Clear Instagram Cache on Android to fix DM Issue

Clear Instagram Cache on iPhone

  1. Enter the iPhone’s settings.
  2. Select “General.” 
  3. Tap “iPhone Storage.”
  4. Next, hit “Instagram.”
  5. Click Offload App. 
Clear Instagram Cache on iPhone to fix DM Issue

5. Start your Phone Again

You can face the Instagram DM issue on a loading page, but it can occasionally be caused by something other than the Instagram app. Your phone may have rooted it.

Restarting your phone will enable Instagram to resume. Check to see if the Instagram DMs stuck on the loading page error reappears after restarting your phone.

6. Use a VPN or Private DNS Service,

You might be experiencing difficulties sending Direct Messages because of a problem with your DNS or ISP.

Changing your DNS provider is the first thing to attempt. The simplest way to do this is to enable the Cloudflare DNS app after downloading it from this link. 

Now, see if your problem has been resolved. If not, try a few free VPN services to see if that fixes the “Instagram DMs Not Working” problem.

7. Check Your Internet Connection

An inconsistent and unreliable internet connection is a major contributor to problems with Instagram’s direct messages. 

If so, try switching your WiFi connection, opening the Instagram app again, and sending the direct message once more to see if everything is working as it should.

8. Logout and Login Again

Sometimes, some glitches occur in your app that block some features. However, according to several users, logging in and out at the same time fixes the “Instagram DMs not working” problem for them.

  • Open the Instagram app.
  • Tap the bottom-right corner to see your profile, and tap the hamburger icon.
  • Select Settings.
  • Click Log Out by swiping down.
  • Log back in with the same information.
Logout and Login Again to fix instagram dm issue

9. Uninstall and Reinstall the App

Your DM might not be functioning properly due to an app bug. You can, in this case, uninstall the program from your smartphone and then reinstall it. 

To fix Instagram DM not working, perform the following steps to uninstall and reinstall the application.

Reinstall the Instagram Using Android

To remove and reinstall Instagram on your Android device, follow these steps.

  • Search “Instagram” in the Google Play Store search field.
  • Click Uninstall after opening the app.
  • Lastly, you can reinstall the software by hitting on install after removing it.
Reinstall the Instagram Using Android to fix instagram dm issue

Reinstall Instagram using the iPhone

To delete and reinstall the app on your iOS device, follow these steps.

  • Long press Instagram from your device.
  • Click the (-) icon from the app and select “Delete App.”
  • Finally, reinstall Instagram on your device by visiting the App Store.
Reinstall Instagram using the iPhone to dm issue

10. Use Instagram Web

Use DMs on another phone or computer if you have the chance to. Try opening the               Instagram web app to see whether you can send direct messages from there.

To test if it resolves issues with Instagram Direct Message, you should also erase Instagram and reinstall the program.

Here, there are two possibilities.

  • If you are unable to send messages from a different device, the issue is most likely with your account.
  • If you are able to send messages from a different device, you should check your primary device’s settings (cache, connection, limitations, etc.).

Prevent Instagram DMs Not Working

Users can interact and connect using Instagram’s capabilities. Direct messaging (DM), which allows for private talks, is one such function. 

You can’t send automatic DMs when Instagram DMs are down, which could affect your marketing performance and sales.

You must understand how to mass DM on Instagram if you’re using the platform for business and want to maximize every possibility.

Mass DM Users

Usually, an average Instagram user sends a few direct messages every day to their contacts. However, sending numerous DMs each day is necessary for business accounts, influencers, and content producers.

Every user, especially those using Instagram for business, can benefit from learning how to mass DM on the social media network.

When you use this technique to send IG direct messages, you will get,

  1. Assistance in boosting revenue.
  2. Boost your followers’ engagement.
  3. Boost interest in your name and profile.

Send Auto Replies to Instagram DMs

You can choose which messages should be automatically delivered to your followers in response. You might refer those who have texted you to your website in this way to save time. Alternatively, ask them to be patient while you respond.

Link to Your Website Without the Risk of Spamming Users

Put CAPTCHA into your forms. By integrating a CAPTCHA, you may take a clever step to prevent spam bots from filling out your website’s pages and sending you junk. 

If you’re wondering what a CAPTCHA is, it’s a test question or picture that webpages use to ensure you’re a genuine person whenever you fill out an online form.


You now fully understand the cause of your devices’ improper Instagram DM functionality. Most often, network or server problems are to blame. 

You can test out each of the solutions we’ve listed above to see whether they work. Instagram support will only be an option if the techniques don’t work. If you contact Instagram for help, they will undoubtedly quickly resolve your problems.


Why Don’t My General Instagram Messages Display?

The following are the most frequent causes of Instagram DM issues: Server mix-ups or an outage are occasionally the most frequent causes of Instagram DMs not functioning. 
It may affect not only your messages but also posts, clips, and general use.

Is Instagram down right now?

Whether you’re wondering, “Why aren’t my Instagram messages going out?” you should see whether other people are having the same issues. 
Check the DownDetector website to see whether the Instagram servers are offline.

Why Do My Instagram Messages Keep Failing To Send?

Your Instagram messages may not be sent for a variety of reasons. These can include slow internet, an out-of-date version, account privacy settings, recipients who have been blocked, message limits, or an overflowing inbox of messages. 
To fix the problem, adhere to the troubleshooting procedures from this article.

Why do I need to empty my message inbox?

It’s crucial to frequently empty your message inbox because a full inbox can prevent new messages from being delivered. To make room for new messages and increase message delivery success, delete pointless discussions and media files.


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